Privacy Policy

1. Who We Are

CityWheel is a platform provided by Renovation Enterprise, a sole proprietorship registered in Roorkee, Uttarakhand (PIN 247667), represented by Proprietor N.K. (“Company”, “we”, “us”). We operate an online directory and communication platform that connects Users with Drivers for transportation and related services.

2. Scope of This Policy

This Policy applies to personal information we collect through our website, mobile views, registration and related services. It describes the types of data we collect, how we use it, how we share it, and the measures we take to protect it.

3. Information We Collect

We collect information necessary to operate the platform and verify listings. Categories include:

• • Basic User Account Data: name, phone number, optional email (if provided), login credentials (hashed), favourites and review history.
• • Driver Verification Data: contact number, government ID details (submitted for verification), vehicle details, service area, and any documents uploaded at registration.
• • Platform Activity Data: search queries, listing views, timestamps, IP address and technical metadata required to operate and secure the Site.

4. Purpose of Processing

We use collected information to:

• • Enable Users to find and contact Drivers directly.
• • Verify Driver identities and list verified contact details on the Site.
• • Maintain, secure and operate the Site and prevent fraud or abuse.
• • Display user-generated content such as reviews and ratings.
• • Communicate service messages or updates (including via WhatsApp) related to platform use.

5. Sharing & Disclosure

We do not sell personal data. We may disclose information to:

• • Other Users: Driver contact details and public listing information are visible to Users to enable direct communication.
• • Service Providers: third-party service providers engaged to host, maintain or secure the Site (under contractual confidentiality obligations).
• • Legal & Regulatory Authorities: where required by law, court order or to prevent fraud or illegal activity.

6. Data Retention

We retain personal data as long as required to provide services, fulfill legal obligations, resolve disputes, or as otherwise necessary for business operations. Driver registration data will be retained to keep verified listings live unless removed by the Company under the Terms.

7. Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration or destruction. However, no internet transmission or storage is completely secure — absolute security cannot be guaranteed.

8. User Control & Account Management

Registered Users may update their profile information, manage favourites and edit non-verified fields via their account settings on the Site. Drivers may update their listing details by logging into their driver account or by contacting the Company through official support channels.

9. Children

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected such information, we will take steps to delete it in accordance with applicable law.

10. Third-Party Links & Services

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties. Users should review the privacy policies of third-party websites before providing any personal information.

11. Changes to This Policy

We may update this Policy from time to time. Material changes will be communicated on the Site. Continued use of the Site after changes indicates acceptance of the updated Policy.

12. Governing Law

This Policy is governed by the laws of India. Any disputes arising from this Policy shall be subject to the exclusive jurisdiction of courts in Roorkee, Uttarakhand.

13. Contact Us

For questions about this Privacy Policy or data processing practices, please contact:

Renovation Enterprise (CityWheel)
Proprietor: Proprietor N.K.
Address: Roorkee, Uttarakhand, PIN 247667, India
Email: iloveaasra@gmail.com
WhatsApp: +91 75348 80245